Best Practices

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Online Appointment Booking: A quick guide to choosing a solution

Over the past 18 months, demand for digital tools to support virtual and in-clinic patient care has exploded. Among these tools, online appointment booking has proven to bring significant benefits to clinics, with fewer phone calls to answer, not as many frustrated...

Three ways to simplify new patient registration

Best Practices

Adding and rostering new patients into your EMR can be a time-consuming process. Here are some ways Ocean makes the new patient registration process easier and more efficient for your team.Sign and receive roster forms online With Ocean’s direct EMR integration and...

Using Ocean to support COVID-19 vaccination clinics

Best Practices

As the COVID-19 vaccination roll-out continues across Canada, many healthcare providers are navigating how this impacts their practices. Even if clinics aren’t directly involved with vaccine administration just yet, it’s worth considering what this may look like in...

How to collect consent from patients

Best Practices

Collecting and tracking consent from patients has always been an important – and often challenging – task for clinics. With clinics shifting to telemedicine and virtual care, it is important that patients understand – and agree to – these new models of care. This...

Best practices for effective patient messages and reminders

Best Practices

A well-written message sent to a patient can greatly reduce the likelihood of them needing to phone in and ask about appointment details, lab results, or other information relevant to their health care visits. On the other hand, a poorly-crafted message may leave...

Ensuring patient privacy at your Ocean check-in kiosk

Best Practices

Q: How can we collect information from our patients using Ocean Check-In Kiosks in our waiting room without jeopardizing patient privacy? Check-in kiosks are often placed near the front desk to make them easy for patients to find and use, while also allowing staff to...

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