Using Ocean’s reminder rule builder, reminders can be sent to everyone, or narrowed down based on appointment type and/or primary provider. And for clinics with advanced needs, Javascript can be used to provide maximum flexibility and customization.

Ocean can send reminders by email only, or email and text, for a cost-effective and flexible reminders solution. For example, email reminders for longer appointments with high no-show rates can be supplemented with text, while follow up appointment reminders to complete an experience survey can be email only.

Yes, Patient Reminders can be configured to automatically send messages after an appointment, such as follow-up instructions, experience surveys, and patient-reported experience or outcome measures (PREMs/PROMs).

Yes, Patient Messages can be configured to deliver bulk messages to specific patient groups. Simply export a list from your EMR and import them into Ocean. From here, you can write your message and select any Ocean Forms you want to include.

If the patient reminders are being sent before an appointment, appointment confirmation can be enabled. Once a patient confirms their appointment, the status will be updated in the EMR schedule.

Yes – but only if you allow a response. This option makes it easy to control the flow of information and ensures providers won’t be bombarded with unrelated messages and requests.

With Patient Messages, you can attach any form, survey, or questionnaire from the Ocean Form Library. To learn more, visit the Ocean Forms Library.