Ocean Provider Network
Ocean Referral Navigator
Supporting central intake models, pathway-based triage, pooled referrals, and advanced routing across the Ocean Provider Network.
Central intake should do more than triage referrals
It should help referrals move to the right place, at the right time, with the right information. It should support timely triage and routing, keep providers and patients informed, and give health systems better visibility across pathways, capacity, and waitlists.
That is where Ocean Referral Navigator (ORN) is different. ORN supports central intake within a connected referral network, bringing together referrals from all senders and entry points, including electronic and traditional inbound workflows. With strong sender-side integration, multi-system interoperability, and end-to-end workflow continuity, ORN helps teams coordinate intake, manage waitlists, route patients to the most appropriate destination, and maintain visibility as referrals move downstream.
- Pooled referrals
- Next-available provider models
- Rapid access clinics
- Hospital and regional central intake
- Multi-organization referral coordination
- Standardized referral forms
- Waitlist management
- Patient and provider notifications
- Fax-to-digital referral intake
- AI-assisted navigation
- Nurse Navigators
Why health systems choose Ocean Referral Navigator for central intake and more
Connect referrals across systems, regions, and even provinces
ORN supports referral workflows that span primary care EMRs, hospital information systems, specialists, community providers, and other digital systems. This helps health systems coordinate referrals without forcing every participant into a single system or workflow – even across provinces.
Standardize intake and improve system-level visibility
Standardized forms, pathway-specific requirements, built-in clinical decision support (CDS) and configurable workflows help ensure referrals contain the right information from the start. ORN also centralizes referral data across provinces, regions, and pathways, giving health systems better visibility into demand, referral patterns, waitlists, bottlenecks, and access trends.
Easily expand and configure new pathways
Teams can build and manage pathway-specific intake, triage, routing, forms, and referral destinations without requiring custom development for every new use case, making it easier to scale central intake and referral navigation over time.
Coordinate access and track referral status to help reduce waitlists
ORN helps intake teams manage referral demand across providers, programs, and pathways while maintaining visibility as referrals move downstream. Teams can track referral status after routing, re-route declined referrals to another receiver, monitor waitlists and bottlenecks, and understand where referrals are in the pathway so they can manage access more effectively and reduce manual follow-up.
Ocean Referral Navigator by the Numbers
60+ Active Central Intakes
40K+ Referrals Managed per Month
100+ Clinical Pathways
Benefits of Ocean Referral Navigator
- Reduce referral burden: Give providers and intake teams a clearer, more consistent referral workflow with less manual follow-up, duplicate work, and avoidable administration.
- Improve access to care: Route patients to the most appropriate provider, program, clinic, or pathway based on need, availability, geography, and pathway criteria.
- Manage waitlists and capacity: Improve visibility into referral demand, downstream status, waitlists, bottlenecks, and available capacity across connected services.
- Keep everyone informed: Maintain visibility as referrals move downstream, with status updates and notifications that reduce uncertainty and unnecessary follow-up.
