Since launching Ocean Health Messenger last year, we’ve seen an incredible response from patients and clinics alike. With its sleek mobile-friendly interface and growing set of features, Health Messenger is more than just a messaging tool. It’s a central part of the patient experience!
Here are three real-world ways clinics are using Health Messenger to improve communication, streamline intake, and build stronger relationships with their patients.
📋 Onboard new patients with intake and roster forms
When a new doctor joins a practice and clinics open up space for new patients, there’s often a wave of paperwork that follows. Many clinics are using Ocean’s Self-Serve Forms to collect interest and once a patient is accepted, Health Messenger takes over as the secure channel for completing roster forms, intake documents, and any required ID or insurance uploads. Patients appreciate the convenience of submitting everything digitally, and clinics benefit from faster, more organized onboarding.
🔬 Share lab results and other medical information after specialist appointments
Health Messenger provides a secure and user-friendly way to share sensitive medical updates with no phone tag or portal logins required! After specialist visits, providers can use it to send lab results, follow-up instructions, or next steps in care. And since patients don’t need to create an account or download an app, the experience feels simple and accessible. It’s a small change that has a big impact on how informed and supported patients feel after their appointments.
💪 Empower patients to take a more active role in their care
One of the most beloved features of Health Messenger is the ability for providers to allow their patient to reply to a specific message. Unlike a wide-open two-way communication (that often come with unexpected risks and unrealistic expectations), Health Messenger users can allow patients to submit a single response to a specific message. This helps keep the communication focused while enabling powerful and secure workflows.
💕 What patients are saying
I am 82 and a clutz with technology so I do not like filling out things online. This however is fairly easy.
-Patient
It reassured me that my results were ok, and it saved me and the Physician valuable time.
-Patient
My experience was very easy, and I had no trouble navigating through my survey. The questions were easy to read and understand, and I am very confident my questions and answers will be kept safe and private.
-Patient
I did not expect to get a test result in such a short time. Thanks a lot for sending the message. A great experience for me. Thank you!
-Patient
Very intuitive and easy to use. No additional passwords to remember and a gentle prompt before submitting your response to ensure your reply complete/accurate.
-Patient
Excellent. Efficient. Helps me to be a better and active participant in my health with my health care team! Thank you!
-Patient
This was my first time using Ocean. Found it quick and easy to use. Was a nice way to feel connected to my doctor.
-Patient
Straightforward and much easier than the hospital my chart, which never works
-Patient
I think this has to be one of the most user friendly interfaces I've come across. From the very beginning to the ending message indicating that the window can be closed, I am very glad my MD chose this program for her office.
-Patient
What’s next for Health Messenger?
Stay tuned! In the coming months, we’ll be introducing tons of new features and enhancements to Health Messenger, including new reply-window configurations, a more intuitive provider inbox, integrated appointment cancellations and improved language support.
