Bilingual Support: A more inclusive, provider-friendly Ocean experience

Last month, we announced expanded bilingual support for patients using Ocean’s digital forms and workflows. Today, we’re excited to extend these improvements to our provider-facing experience.

Thanks to extensive input from provincial partners, we’re now delivering a more complete bilingual ecosystem within Ocean, one that meets the needs of clinicians working in bilingual environments and simplifies cross-team collaboration across Canada.

Seamlessly work in English or French

Many core functionalities in Ocean are now bilingual, including:

• Login Page – remembers each user’s preferred language
• Portal Dashboard – view and navigate in English or French
• Healthmap – browse and search in French
• Directory Listings – configure and view listings bilingually
• Forms – submit and receive forms in the preferred language
• Bilingual Patient Email Notifications
• Support Articles – view core eReferral guides in both languages
• Admin Pages – configure site settings in English or French

Additional enhancements are in progress, including richer PDF record generation and bilingual provider-facing email notifications.

This brings the bilingual experience beyond surface-level translation, ensuring critical workflows remain seamless regardless of language choice.

Built in collaboration with provincial leaders

Bilingual Support was shaped through the input, feedback, and partnership of provincial teams who are deeply invested in improving access, standardization, and digital equity across Canada.

We’re grateful for their collaboration and excited to continue building solutions that support providers, streamline clinical workflows, and enhance the patient experience from coast to coast.