Ocean’s Patient Messages and Reminders help clinics automate communication while keeping the experience secure and personalized. At the center of this workflow is Health Messenger, Ocean’s mobile-friendly interface that allows patients to receive updates, complete forms, and stay engaged in their care.
Before the visit
The patient journey often begins with booking an appointment. With Ocean Online Booking, patients can select the type of visit they need, while automated confirmation and reminder messages keep them informed. If their plans change, they can cancel directly from the reminder, freeing up the spot for another patient and saving staff from follow-up calls.
Messages and reminders can also include digital intake or update forms from Ocean’s comprehensive library of thousands of forms. Whether it’s a roster form, a screening questionnaire, or a consent form, patients can complete everything in advance so they arrive prepared and providers have the information they need.
To make the experience even clearer, clinics can now add their logo and a brief description in the About My Clinic section. Patients instantly recognize who the message is from, which builds trust, improves completion rates, and helps reduce unnecessary calls.
After the visit
Follow-up is just as important as preparation. Once the appointment is complete, Health Messenger becomes the secure channel for sharing lab results, next steps in care, or additional forms. Patients don’t need to log in or download an app, which keeps the process simple and accessible.
Clinics also have more control over communication with configurable reply windows. Providers can decide when it makes sense to allow a response, and replies are threaded for clarity. For patients, this means they know exactly when and how to engage. For providers, it keeps communication focused and easy to manage. With the option to toggle into French, Health Messenger also supports accessibility for more patients across Canada.
Why specialists rely on Ocean
Specialist appointments are often booked months in advance, making reminders and follow-up communication critical. With Ocean, specialists can send reminders that help reduce no-shows and last-minute cancellations, keeping schedules on track. Patient Messages can also include preparation instructions, consent forms, or other materials patients need before their visit.
For patients, this means arriving at the right place, at the right time, fully prepared. For specialists, it means fewer delays, better-prepared appointments, and smoother workflows overall. As part of an integrated eReferral strategy, these touchpoints also ensure patients follow through on referrals and receive the care they were directed to.
Specialists also use Ocean to send patient reported outcome measures (PROMs) and patient reported experience measures (PREMs) after visits. These surveys support benchmarking and quality improvement efforts by providing valuable insight into both outcomes and patient satisfaction.
Learn more at our upcoming webinar
We’ll be showcasing these workflows in detail and sharing how clinics across Canada are using Health Messenger and Patient Messages and Reminders to transform the way they connect with patients.
For real-world examples of how clinics are already using Health Messenger, you can read our earlier post here.
